So, what exactly is Customer Experience? And why does it matter?
This is where what you think meets what actually is. Through user and stakeholder interviews, a host of tech assessments, and some good old-fashioned observation, we bring you the challenges that are both visible and hidden.
There are often multiple ways of solving a challenge. In fact, you’re probably on the right track. Through iteration of proven CX strategies and evaluation of possible solutions, we’ll help validate your assumptions or offer a new path to success.
Business goals are varied and, at times, flexible. But the only real goal of CX is to create an intuitive and engaging journey that your users have come to expect. Every single decision we make starts with your users. That means your users are happy and your business goals will be met.
It’s time to get your users back in focus
Customer success storiesView All Case Studies
Navy / SoarTech
Navy F/A-18 fighter pilots need access to vital information quickly – traditionally this information is a literal stack of documents on their kneeboards. We worked with the Navy to conduct Industrial Design and UX Research into the human-factor challenges of digitizing a paper kneeboard and collaborated with a military contractor (SoarTech), to create a proof-of-concept demo.
Machine Learning from Concept to Product
A pharmaceutical applications company wanted a way to easily verify that the right pharmaceutical product was in the hands of the right patient. When our client approached BNR, the idea was still in the theoretical phase. We worked closely with them to not only prove the viability of the product but to design and develop a solution that utilized machine learning.
Big Nerd Ranch delivered an app that incorporates best-in-class Android development and UX standards. We added new, unique features such as Chromecast integration and social sharing functionality, helping to improve content discoverability and increase content consumption.
– App rating improved from 4.0 to 4.3
– Active devices increased 43%
– The number of total downloads increased 29%
What our clients have to say
Big Nerd Ranch built such a reliable platform that it barely needs any management; users have adopted it without complaint. The team was opinionated but efficient: when a project lead left at an inopportune moment, nobody missed a beat. They avoided red tape and got right to work.
Construction firm, CIO
The sales app produced a double-digit increase in sales per representative within the first year. Big Nerd Ranch’s key strength was their ability to really listen and build accordingly; they were very skilled at bringing product ideas to life.
Director of Marketing, Orkin Pest Control
Big Nerd Ranch’s team provided valuable business development services by helping establish best practices for the internal software development team. Their team communicated frequently and addressed challenges promptly, allowing for a professional and successful partnership.
President & Co-Founder, PartCycle Technologies
A great digital product isn’t enough anymore.
In taking and incorporating critical feedback from your customers, you do so knowing that you’re not just adding features or functionality for the sake of adding them but focusing on the things that will make a better experience for your users.
The changes that you’re making to your app will turn your current users into Super Fans. You’ll also find that the new features and functionality are great at attracting new users who’ve most likely been wanting those same changes.
Here’s some great news. Ensuring your users have the best experience possible often leads to hitting your company’s goals. And while it’s a balancing act between what is best for the user and what is best for your business, it’s one that can often be found by investing in a Customer Experience engagement.